Returns & Exchanges
What our returns and exchanges policy covers.
What this page covers
This page explains the kind of returns and exchanges we support and how to start one. The exact return window, condition requirements and any exclusions for your specific order are confirmed with you before you complete your purchase, and are shown again in your order confirmation.
When a return or exchange applies
- The item arrived damaged, defective, or different from what you ordered.
- You would like a different size of the same design (where a size exchange is offered for that product).
- You are within the return/exchange window confirmed for your order.
Made-to-order, resized, or engraved pieces may be handled differently. This is confirmed with you before you place that specific order.
How to request one
Contact us with your order number and the reason for the return or exchange - see Contact. We will confirm eligibility, the process, and next steps for your specific order.
Refunds
Where a refund applies, the method and expected timeline are confirmed with you as part of processing your request.
Exchange and buy-back
Whether we offer an ongoing exchange or buy-back option for a piece you already bought from us is confirmed with you when you enquire - see Contact.